Frequently asked Questions

We have constructed a list of the questions that we get frequently asked about our training courses. If you can not find any answers to your questions here please call us for further information.

1. What time does the class start/end?

Class begins promptly at 9AM (09:00) and concludes at 5PM (17:00).

2. How do I enroll for a class?

You can register directly for the required course/location via the Online Shop accessed directly when you select “Register“. If you have any questions or prefer to speak with a representative directly, please submit your query via the “Contact Us” link. A representative will contact you within a reasonable timeframe.

3. How can I pay for a class?

You can pay for the class via a secure server online, over the phone or through the post, which ever method suits you best.

4. When can students cancel and under what conditions?

* Students must cancel at least 1 business days prior to the start of class in order to get a refund. If a request is received less than 10 business days prior to the start of the course, a student is eligible to reschedule once.
* If a student has registered for a course and can no longer attend, he/she can nominate another person to attend. All requests must be received in a written format and can be emailed via the email address specified in your signup receipt; simply contact us again if you have miss-placed the receipt email. We require that the request include the new attendee’s name, email address and telephone number.
* If a student cannot attend the first day of class but will arrive later, he/she must notify us; he/she will be considered a No-Show without prior notification.
* No-shows are non-refundable and cannot be rescheduled.
* We reserve the right to cancel any Public Training Course up to ten (10) business days prior to the start-date of the course. Please keep this cancellation policy in mind if you are considering non-refundable airline tickets.
* We will not be responsible for travel, lodging, or any other expenses you may incur.

Have a question not answered here?

Please do not hesitate to contact us with your query; alternatively, try using our search engine to find your answer.